Runnable sampleResumeFictional content for layout demonstration
Operations leader moving into product
I fixed workflows. Now I design systems that prevent the failure.
Elijah Lewis translates frontline operations, service design, and team leadership into evidence for product operations roles.See the translationHospitality operations
Led busy service teams, repaired scheduling gaps, and made customer feedback operational.
Systems and experiments
Built internal tools, tested intake changes, and learned to frame process failures as product problems.
Product operations
Ready to own workflows, instrumentation, rollout, and the feedback loop between users and product teams.
Transferable evidence
Do not rename the past. Translate its value.
User journey diagnosis
Mapped the points where handoffs failed across three locations.
Cross-functional delivery
Coordinated managers, staff, vendors, and support under live constraints.
Product signal
Turned recurring complaints into a weekly prioritization and experiment loop.
Workflow design
Reduced last-minute staffing gaps with a lightweight availability system.
Selected proof
Three artifacts make the pivot credible.
Workflow prototype
Availability system
Open artifactOperations dashboard
Feedback signal board
Open artifactDecision document
Rollout retrospective
Open artifactProduct operations candidate